Follow-up by time since the last visit
Client retention that brings the right opportunities back into view.
The lowest-cost growth often comes from clients who already know the clinic. Beauty C shows who has not returned, who is waiting for a slot and who may fit an opening, making retention part of daily work instead of a forgotten end-of-month task.
Waiting list with treatment and time preferences
Open-slot rescue using transparent criteria
Contact history and outcomes to prevent duplicate outreach
An actionable follow-up list
See the last treatment date, relevant history and next action for clients who have not returned. Open a prepared message or set a new follow-up date directly from the list.
Rescue a newly opened appointment
When a cancellation creates a gap, Beauty C checks the waiting list first and matches treatment and time preferences. Existing future bookings and contact cooldowns help keep the shortlist relevant.
Reactivate clients respectfully
Build a focused group by time since last visit, treatment type and follow-up status instead of sending a generic promotion to everyone. PRO can add smarter organisation and personal drafting after provider activation.
Measure the outcome, not only the message
A contact should lead to a conversation, appointment or a clear next follow-up. Beauty C keeps that status inside the workflow so opportunities do not disappear in a message thread.
Frequently asked questions
Is the waiting list included in CRM?
Yes. The waiting list and rule-based open-slot rescue are part of CRM retention tools.
Does Beauty C contact the entire database?
No. The workflow is designed for a small, relevant group and avoids indiscriminate messaging.
Can retention be hidden from the menu?
Yes. Menu areas can be shown, hidden and reordered in settings, and the preference is saved.